Since Greys Anatomy is my favorite show, and is very relevant to my major as well as my future career path, I knew I needed to blog about it at one point. In watching last weeks episode, the first thing I thought of was our management class.
There was a crisis in the hospital where a cyber attack took place. All of a sudden, there was a mass failure throughout the hospital on all of the heart monitors. It sounded as if everybody was coding (or flat lining) which definitely does not happen every day. They soon realize that this was a hospital-wide issue. A message popped up on every piece of technology asking for a specific sum of money, with a message stating that the hackers "controlled their system now". This meant that complete strangers now had access to every patient in Seattle Grace Hospital's medical records. This is when the Chief of Surgery had to step in to assess the situation. The Chief's first goal was to remind all of the doctors that they need to continue to do their jobs, but the old fashion way. Check, double check, and check again every test you do on the patients and write EVERYTHING down. Next, she had to assure the patients and their families that everyone was going to be okay. Then, she had to deal with the FBI. The Chief thought everybody was calm, and dealing with the situation until the FBI showed up, and this sparked controversy again. They went into a separate room with the Chief, and the old Chief and discussed the next steps quietly. The hackers were asking for a large sum of money (Bit coins) in order to give back control to the hospital. The Chief wanted to give the money, because patient care comes first, however, the situation was torn because the FBI said this was an ongoing investigation. If the hospital gave the hackers the money, it would help Seattle Grace out of this hack, but allow the hackers to realize they won, and will probably strike somewhere else again.
You will need to watch the episode to see how it turned out, but I felt as if this was the most relevant episode to what we learn about in Management.
This episode goes hand-in-hand to the idea of Crisis Management that Susanna Fier spoke about in our class on November 27th. I was able to relate the stories Fier spoke about in class to this episode, and it was able to give me a visual representation of what a person in charge during a crisis has to undergo. Although Greys Anatomy is a television show, with a lot of crazy, unimaginable things that happen in it, it can be very informative. I definitely have learned a lot of interesting facts, and seen cool cases over the 14 seasons of the show!
Mikayla, nice post! I'll have to look for that episode...
ReplyDeleteA mentor of mine always tells me that we have to be able to do the "routine things routinely"... another uses a football analogy and says we fundamentally must be good at the "blocking and tackling." What they are both saying is that we as professionals and as a society can become overly reliant on tech and assistive devices and forget the basics. The monitors aren't necessary to care for the patients... helpful? yes... but necessary no.
A great example and a useful tool for a healthcare administrator to start a discussion around preparedness... storms, power outages, attacks, etc.
that would be quite an attack! and how awful. Nice post - nice tie-in to the class.
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